This Return Policy was last updated on 05/01/2023.
This article applies to returns in connection with your statutory consumer cancellation right and our voluntary returns policy. For returns and questions in relation to damaged or defective items please see bellow.
If an item isn’t the perfect match, you can return eligible items for a refund within 30 days of delivery* in the original condition and packaging. If the packaging is no longer available following delivery, please ensure that the parcel is adequately repackaged in a way that secures its contents from being damaged while it is making its journey back to our warehouse. Failure to package the goods adequately may result in the carrier refusing to collect.
Please note that the costs of returning items is free. Once the item is returned back to us, we will process the refund and the timing may vary depending on your payment method.
You may return eligible item(s) by a method of your own choice outside of the options offered by us however this is not recommended and may result in a refund delay. If you choose this option, please follow the below steps:
Goods need to be in original packaging
Use a registered carrier and tracking option
Once tracking shows the item has been sent back contact us directly via email contact@Colnari.com,https://Colnari.com/contact or by phone on +1 (510) 244-1674 with the tracking/ref number to show it has been returned back.
The refund will be processed once registered tracking show that the item has been returned and such proof has been provided to us.
Please note, that if the return cannot be verified by us via valid tracking, no refund will be issued. Colnari will not be held liable for the cost of any items returned without valid tracking.
Our refund policy is in addition to and does not affect any of your legal rights.
Frequently Asked Questions (FAQs)
How to cancel a return
You can directly cancel the return request on your order by accessing https://Colnari.com/contact and locate the item that you have requested to return for a refund. Please note that when canceling a small parcel return, your request may not reach our assigned carrier on time and you may still receive a collection attempt.
My item has already been returned
If you have refused or cancelled delivery on your order and the carrier has agreed to send it back to Colnari without a standard Return process being set up, we recommend that you Contact us directly via email contact@Colnari.com ,https://Colnari.com/contact or by phone on +1 (510) 244-1674 as we will need to review the order to ensure we can confirm the current status of where the parcel is within the carrier’s network.
Do I get charged a return fee if I refuse the delivery because I changed my mind and don’t want to keep the item?
No, its free.
We recommend that you Contact us via email contact@Colnari.com ,https://Colnari.com/contact or by phone on +1 (510) 244-1674 as we will need to review the order to confirm the current status of where the parcel is within the carrier’s network.
How do I know I have created a return successfully?
When a return is officially created, you will be sent an email advising on the next steps to allow you time to prepare your package before collection by the designated carrier.
If you do not see the email a few minutes after you set up a return, kindly check your junk mail folder or spam folder. We make every effort to ensure that these emails are delivered. If you do not see the email in your inbox, please check your junk mail folder and add contact@Colnari.com to your White List or Safe Sender List.
Can I select a return collection day?
Depending on the size of the item, there will be different return options available so please contact us and we will let you know about your options.
Who will be collecting my return
There are two main categories identified by Colnari for which carrier company will be assigned to collect your return.
What items cannot be returned?
Customised or Personalised Items
Colnari Gift Cards
Can I change my collection address after a return has been created?
Yes. The majority of our collection carriers allow you to change the address where your parcel return is being collected from.
Note: If your return carrier is UPS, it would require a new return to be set up with a new return label.
Regardless of your return carrier, we recommend that you contact our customer service team by email contact@Colnari.com,https://Colnari.com/contact., or by phone on +1 (510) 244-1674 to change your collection address.
Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item via https://Colnari.com/contact.
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of pickup. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost.
How to Contact Us
We always want to hear from our customers – especially with your questions, comments or concerns about our privacy practices. Please don’t hesitate to contact us
Via Email: Contact@Colnari.com
Via Phone Number: +1 (510) 244-1674
Via this Address: 4800 S Santa Fe Ave, Vernon, CA 90058
