This Shipping Policy was last updated on 05/01/2023.
When Will My Order Arrive ?
A delivery estimate is available for all our items on the product page.
When each item on your order has been dispatched, we will send you an email with a tracking number to track your parcel(s), as well as update you with a more accurate delivery date.
My Delivery Is Delayed
If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates.
It is common to see delays between scans while your item is in transit. Rest assured that we will do our best to have your order delivered to you by the estimated delivery date. If over 2 business days have passed since your estimated delivery date and there are no further scans to advise of an upcoming delivery attempt, please contact us so that we can check the status of your order with our carrier.
I Have Not Received All Of My Delivery
Partial Delivery
If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.
If you have not received your full delivery as expected:
Open the parcel(s) you have received to confirm everything was not dispatched in the parcel(s) received
Check ‘Track My Order’ by visiting https://Colnari.com/traking-orderfor the latest status on your item – the rest of your item may still be on the way to you, and a second delivery may take place within the following 1-2 business days.
If the tracking does not provide you with an update on delivery, please contact us so that we can get your item(s) to you as soon as possible.
How Will My Order be Delivered?
We are committed to providing a fast, safe, and reliable delivery service for all of our items. We will select the appropriate delivery method and carrier suited to each item on our website. It is currently not possible to choose a carrier for delivery. Deliveries are typically made Monday through Friday.
Upon dispatch, we will email you with detailed delivery instructions and a revised estimated delivery date. We will also provide a tracking number so that you can track your parcel(s). In addition, the carrier will contact you via email, text, or phone (depending on delivering partner and their service level) with further instructions and the time window for delivery.
Delivery Methods
Small Parcel Delivery
Upon dispatch, we will email you the estimated day of delivery and tracking number.
Parcels will be delivered to your door/front door of your apartment building. You are notrequired to be home to accept the delivery. Your item(s) will be delivered as long as the delivery team determines the area is secure. In the event you are not in, the carrier may leave your item in a safe place, with a neighbour or at a local collection point; they may also leave a calling card to let you know where the parcel has been left.
As part of contactless delivery*** efforts the driver will take a picture of the item at your door as proof of delivery. As we won’t be able to bring the item into your home, we recommend that you ask a friend or relative to help.
***An exception to contactless delivery may be items which require adult signature
Large Parcel Delivery
Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number.
In addition, the evening before or morning of delivery, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.
Parcels will be delivered to your door/front door of your apartment building.
Shipping Costs
All orders at Colnari ship for free!
How to Contact Us
We always want to hear from our customers – especially with your questions, comments or concerns about our privacy practices. Please don’t hesitate to contact us
Via Email: Contact@Colnari.com
Via Phone Number: +1 (510) 244-1674
Via this Address: 4800 S Santa Fe Ave, Vernon, CA 90058
